NAUTIQUE RECEIVES THE INDUSTRY’S CUSTOMER SATISFACTION AWARD FOR THE TENTH YEAR IN A ROW
ORLANDO, FLA (September 16, 2015) – Yesterday during the International Boat Builder’s Exhibition and Conference (IBEX) trade show, the National Marine Manufacturers Association (NMMA) recognized Nautique for the tenth consecutive year of achieving excellence in customer satisfaction in the Inboard Watersports Boat category.
The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Once again, Nautique achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat during the period between April 1, 2014 and March 31, 2015.
“Customer satisfaction is so much more than providing an outstanding product. It’s about delivering an exceptional experience during the sale and beyond,” notes Robert Newsome, Vice President of Engineering Standards for NMMA. “We congratulate these 45 manufacturers for their commitment to promoting a positive boat ownership experience.”
“Our culture at Nautique is driven by our team’s commitment to building the world’s best boats by a company that cares. This industry award acknowledges that customer satisfaction doesn’t end when the boat leaves the factory; we stand behind our product through the entire ownership experience,” stated Nautique President Greg Meloon. “Our entire team from our employees to our dealer network is thrilled to be recognized by the NMMA for excellent customer satisfaction,” Meloon added.